1. User-friendly and intuitive
Ticketmatic is a practical solution that is specifically designed to work as user-friendly and intuitive as possible. This leads to less workload, problems or misunderstandings. There is no long training required to learn to use all different applications.
For the audience it is very easy to buy online tickets or subscriptions, or maybe select their own seats. The on-line application is always fast. This guarantees a fluent ticket sale even during peaks.
2. Rich and proved functionality
Ticketmatic ticketing software is used by many clients in all sorts of situations. Feedback of our clients about the system is used well by the product development department. A proved and full application is the result.
The completeness of Ticketmatic offers significant advantages, such as actions with promo codes, sale of tickets or combination of complex price settlement and discount packages. It is very simple to design nice seating arrangements.
Moreover, Ticketmatic delivers several additional services such as address verification, processing payments and electronic distribution of tickets. This contributes to further reduce of administrative tasks
3. Correct and clear reporting
Thanks to numerous reports, there is always a clear answer to questions like: How are the ticket sales? Which events sell best? How effective was a campaign? How many tickets are sold trough each channel? What is the result in numbers of an email campaign?
Geographical reports and analysis reports provide further insight into the audience or target group: the origin, age, gender status, etc. All these data can be very useful for files or reports.
Detailed financial reports provide a full 100% clarity on all operations and are an ideal basis for a comprehensive accounting. All necessary sale reports are made immediately for each user, and are mailed to the responsible manager(s).
All these reports can also be mailed automatically at fixed intervals to the right people, such as a weekly summary of sold units to corporate management or monthly summary totals for the financial representatives.
The Ticketmatic Monitor website immediately shows you the progress of a sale. It is possible for external people such as co-producers or other partners to access to the Monitor. That way they are able to follow the course of events in which they are involved.
4. Excellent support and reliability
The support staff is 24 / 7 ready to help his clients with questions and problems. Customer inquiries are resolved quickly. Thanks to the online architecture of Ticketmatic the support staff can immediately take over the screen and assist customers.
The Ticketmatic server platform is specifically developed to ensure maximum availability and speed. Powerful servers are hosted in a data center with high security, climate control, guaranteed power and multiple high-speed Internet connections. Ticketmatic performs the necessary backups and upgrades. The fluent operation of the servers is permanently monitored.
There is also special attention to make sure the ticket printers function properly.
5. Enhanced Marketing and Public Relations
The extended support for marketing and public relations is a powerful tool to attract more visitors.
Central is a complete public database in which all personal and sales records are kept. In addition, numerous additional data can be stored such as customer preferences, information from questionnaires or subscriptions to newsletters.
Selections for targeted campaigns can be easily made based on these data. For example an email campaign to all persons who visited at least 4 times a year. Or a campaign to all who bought tickets last year but not this season, etc.
The analysis reports allows a thorough understanding of the purchasing behaviour of the audience, which helps to make rational and effective campaigns.
Finally, print-at-home tickets are a powerful additional communication channel. You can decide yourself how the ticket layout will look like, and different types of tickets can be sent per event, per group, per specific event, and so on. This can be useful to introduce young people to events of a particular genre, or for many other situations.
6. Improved service to the public
In general, the fluent and proper functioning of Ticketmatic leads to an improved service to the public because the risk of errors and misunderstandings is much smaller.
Full support for e-ticketing presents significant advantages. The public can quickly and conveniently buy tickets online and receive their tickets immediately after payment. This will avoid lost shipments, misunderstandings and shipping costs. The e-tickets can be used to add practical information such as route directions or information about parking.
7. No internal IT investment needed
Ticketmatic is a comprehensive online application allowing you to use the applications immediately with any PC or Mac with a decent internet connection. This makes it’s also possible to sell tickets on other locations.
Computers can be configured easily and there is no need to install expensive servers with all the necessary licenses, backup solutions, firewall, etc...
8. Integrated access control with scanners
Ticketmatic supports both portable scanners and scanners that are connected to a computer. The rapid processing of barcodes ensures a smooth entry of the audience, even in situations with large numbers of visitors who enter through different entrances.
Fraud with fake tickets is excluded: a ticket must have a valid barcode and each ticket can only be scanned once. A website shows exactly how many people are already inside. For example, in a theatre this can be very useful to sell tickets to the people on the waiting list.
The portable scanners are specifically designed for high reliability. Even if the Internet connection, local computers or electricity fail, they continue to function correctly.
An important additional advantage of scanning tickets is that people who forgot or lost their tickets, can get their tickets with no risk of a duplicate. First determine whether the tickets were already scanned and if not you can print them again.
9. Support for multiple sales channels
Tickets are sold trough different channels, for example your own website, desk or phone sales.
It is also possible to set up sales through partners, or to add additional website channels, such as online ticket sales on event sites.
For an accurate picture of your sales, all necessary reports and graphs are provided per channel.
10. Switching to Ticketmatic is easy
As mentioned earlier, no local installation is required nor long training. This leads to a quick set-up of Ticketmatic.
If you decide to use Ticketmatic, all historical data is imported. The extensive analysis capabilities often lead to new insights. Geographical reports make it clear where your public lives, or the public reports provide insight into the age of the public.
The data import is also an ideal opportunity to merge several existing lists together, and to upload data to standardize and remove duplicates.