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Impeccable customer service

Offering an impeccable customer service to the audience regarding ticketing is evidently crucial to every event organizer.

In most cases however, the customer service is not optimal simply because the ticketing system contains several flaws. In practise following flaws are most often distinguished: 

• The ticketing system is unreliable.
• Some fucntionalities of the ticketing system are deficient.
• The online ticketing requires a password or is inept.
• Subscriptions cannot be sold online.
• There is no or insuffucient e-ticketing support.
• The mailing of tickets by post is not 100% reliable. 
• The ticketing system is not multilingual.

These kind of problems will cause a poor customer service and could even create discontent amongs your staff, revenue loss or damage your image.

The following charateristics of the Ticketmatic solution ensure an impeccable customer service:

• A practical, integral and userfriendly backoffice.
• Complete integrated e- ticketing system.
• Completly integrated and robust access control mechanism using scanners.
• An integral multilingual solution: both for the ticketing as for the tickets and all backoffice applications.
• Userfriendly online ticketing without password. The Ticketmatic online ticketing is especially designed to facilitate an easy ticket purchase. Please feel free to buy some demo tickets on www.ticketmatic.com/demo . Select Credit Card as payment type and fill in random data in order for you to receive your demo ticket.
• Robust server set up: Ticketmatic has an extensive server set up in a datacenter at its disposal. All applications are completly secured and deduplicated.
• Userfriendly online subscription sale with online seat selection.