Sales Channels

In Ticketmatic, each order is created in the context of a sales channel.


There are 3 types of sales channels:

  • Desk (3001): for all orders in the Orders application
  • Web (3002): for orders from websites
  • External (3003): for orders sold by partners

There is always exactly one sales channel of type Desk. Additionally you can define multiple sales channels of types Web and External.

Order mails

Each sales channel can be configured with an order mail template. This template is used to send order confirmations to customers. When (and if) this mail is sent is defined by the payment method, but can be overridden per saleschannel.