Prices
Simple pricing, maximum value
One-time setup fee
Depending on your organisation requirements
Full-fledged ticketing system
including all features
Personalized setup
Personalized training
Customized reporting
Import of historical data
Yearly fee
Depending on your yearly volume
Select and prepay for the number of tickets you expect to use annually*.
Receive discounts for larger ticket volumes, with higher volumes yielding greater savings.
* If you exceed your prepaid tickets, you will be invoiced for the extra tickets at the end of the year.
Trusted by 300+ cultural organizations in Europe
Product overview
All you need in one single platform
Ticket sales, audience growth, reporting — all included in your price
Sell tickets
A ticket shop designed for your organization, customized to your needs
Sell tickets online
Sell tickets in person
Upselling and donations
Handle peak sales
Collect payments
Know your audience
Reliable insights that drive your programming, audience development, and strategic choices
Audience CRM
Interactive dashboards
Audience self-service
Manage your ticketing
Cut down on admin, gain flexibility, and get clearer insights
Event & product management
Seating plan management
Subscriptions and bundles
Membership management
Reporting
Partner collaboration
Activate your audience
Built-in marketing tools to grow and engage your audience
Segmentation
Emailing
Mobile campaigns
Promotions & vouchers
Passes & loyalty
Marketing integrations
Service your visitors
All the tools you need to deliver an exceptional audience experience
Smart wallet
Automated ticket delivery
Custom ticket layouts
Order management
Secure Tickets
Access control
Services
Everything you need to keep your ticketing running at its best
Onboarding & Training
Support & Emergency Hel^p
Proactive Account Management
Onsale Preparedness
Platform Personalisation & Custom Projects
Switching to ticketmatic: what the transition looks like
Switching to a new ticketing system is a significant project that requires care. With ticketmatic, you’re not alone: we have a proven process, a clear plan, and a team that guides you through every step. We’ve done this dozens of times and know the pitfalls. Our goal: complete peace of mind. You get a clear roadmap, a dedicated point of contact, and regular check-ins. This keeps everyone aligned and ensures a fast go-live.
Analysis & Preparation
We start with a thorough analysis of your operations and needs. Together, we define the project plan, priorities, and deadlines.
Inventory of current processes, ticket types, and email flows
Decide which modules and features to activate
Assign roles and responsibilities within your team
Plan data import from your old system, if needed
Why it matters:
Good preparation prevents surprises and lays the groundwork for a flawless launch.
Configuration & Training
Our experts configure your ticketmatic environment according to the project plan. Then we train your team accordingly.
Set up products, pricing, formulas, and discounts
Configure points of sale and cash register management
Apply branding to your ticket shop and emails
Provide practical training for back office, box office, and marketing teams
Why it matters:
Your team is fully operational right away—no need to wait for external help.
Start of Sales
The moment of truth! During your launch, we’re ready to monitor everything and jump in if needed.
Support during launch, including peak-time availability
Monitoring van verkoop en paraatheid voor snelle updates
Why it matters:
A smooth launch builds confidence—for your team and your audience.
Evaluation & Handover
Our involvement doesn’t end after launch. We conduct an evaluation and discuss how to improve future performance.
Analyze initial sales results
Identify and implement quick wins, quick wins meteen doorvoeren
Explore additional modules or future enhancements
Why it matters:
You get long-term value out of ticketmatic—not just at launch, but far beyond.
Frequently Asked Questions
- Any ticket within a confirmed order (this includes all sold tickets).
- Any ticket that has been scanned.
- All tickets within a bundle (the bundle itself is not counted).
- Products or vouchers sold are considered as tickets.
- Every ticket is counted only once.
So these tickets are not counted:
- Tickets that were not sold and not used in another way.
- Tickets that were delivered to a partner or donor but were not used (not scanned and not in a confirmed order)
- Tickets that were removed from an order and not scanned.
Note that you have access to the real-time numbers within your account.
Ticketmatic partners with specialized payment providers (PSPs) to handle online transactions. Processing fees depend on your agreement with the PSP, who charges you directly. You’re free to choose the provider that best suits your organization.
Nothing, there are no refunds and there is no transfer of credits to the next year.
Yes, there is a yearly subscription for the optional email marketing tool depending on the number of marketing emails you send.
