Services
Expertise and support for every step of your ticketing
We offer not only a powerful platform, but also a team that puts your success at the center. From onboarding to support, from training to season preparation, we’re by your side, every step of the way.
Onboarding & Training
Smooth start, maximum self-sufficiency
When switching to a new ticketing system, what you need most is confidence. Our onboarding process ensures a smooth implementation with a tailored project plan and hands-on training. Your team is fully onboarded from day one.
Onboarding & Training
Smooth start, maximum self-sufficiency
When switching to a new ticketing system, what you need most is confidence. Our onboarding process ensures a smooth implementation with a tailored project plan and hands-on training. Your team is fully onboarded from day one.
Onboarding & Training
Smooth start, maximum self-sufficiency
When switching to a new ticketing system, what you need most is confidence. Our onboarding process ensures a smooth implementation with a tailored project plan and hands-on training. Your team is fully onboarded from day one.
- A structured process in three phases: preparation, follow-up, and evaluation
A dedicated Ticketing Expert as your main contact
Targeted training (both for sales and admin) for your team
Clear deadlines and milestones for a stress-free launch
Proactive Account Management
A team that shares your vision
We believe in long-term collaboration. That’s why we schedule regular check-ins to understand your goals and identify opportunities for optimization together. That way, you get more value out of ticketmatic—continuously.
Regular meetings tailored to your organization
We proactively reach out to keep a finger on the pulse of your ticketing operations.
Discussion of goals, challenges, and optimizations
Together, we look at where you want to go and how ticketmatic can help you get there.
Best practices and customized advice
Benefit from proven recommendations drawn from our work with other cultural organizations.
Support & Emergency Help
Here for you when it matters most
Ticket sales never stop—and neither do we. Our support team is ready to respond to your questions quickly and clearly. From simple queries to urgent issues: we make sure you can keep going.
Support & Emergency Help
Here for you when it matters most
Ticket sales never stop—and neither do we. Our support team is ready to respond to your questions quickly and clearly. From simple queries to urgent issues: we make sure you can keep going.
Support & Emergency Help
Here for you when it matters most
Ticket sales never stop—and neither do we. Our support team is ready to respond to your questions quickly and clearly. From simple queries to urgent issues: we make sure you can keep going.
- Daily support via email and scheduled calls
- Extensive documentation, FAQs, and webinars to encourage self-service
- Emergency line for critical issues, even outside office hours
Onsale Preparedness
Preparation is key
- Proactive contact to align on launch dates and needs
- Timely preparation with checklists and reminders
- Stand-by service during peak moments
- Post-launch evaluation and future optimization
Platform Personalisation & Custom Projects
From configuration to full customization
Your ticket shop and workflows should match your brand and way of working. We help you configure everything to your needs—and go even further with custom projects when needed.
- Branding of your ticket shop and emails
- Adjustments in workflows and reporting
- Custom projects for festivals, rebrandings, etc.
- Integrations with other systems via our API
Switching to ticketmatic: what the transition looks like
Switching to a new ticketing system is a significant project that requires care. With ticketmatic, you’re not alone: we have a proven process, a clear plan, and a team that guides you through every step. We’ve done this dozens of times and know the pitfalls. Our goal: complete peace of mind. You get a clear roadmap, a dedicated point of contact, and regular check-ins. This keeps everyone aligned and ensures a fast go-live.
Analysis & Preparation
We start with a thorough analysis of your operations and needs. Together, we define the project plan, priorities, and deadlines.
Inventory of current processes, ticket types, and email flows
Decide which modules and features to activate
Assign roles and responsibilities within your team
Plan data import from your old system, if needed
Why it matters:
Good preparation prevents surprises and lays the groundwork for a flawless launch.
Configuration & Training
Our experts configure your ticketmatic environment according to the project plan. Then we train your team accordingly.
Set up products, pricing, formulas, and discounts
Configure points of sale and cash register management
Apply branding to your ticket shop and emails
Provide practical training for back office, box office, and marketing teams
Why it matters:
Your team is fully operational right away—no need to wait for external help.
Start of Sales
The moment of truth! During your launch, we’re ready to monitor everything and jump in if needed.
Support during launch, including peak-time availability
Monitoring van verkoop en paraatheid voor snelle updates
Why it matters:
A smooth launch builds confidence—for your team and your audience.
Evaluation & Handover
Our involvement doesn’t end after launch. We conduct an evaluation and discuss how to improve future performance.
Analyze initial sales results
Identify and implement quick wins, quick wins meteen doorvoeren
Explore additional modules or future enhancements
Why it matters:
You get long-term value out of ticketmatic—not just at launch, but far beyond.
Frequently Asked Questions
On average 2 to 4 months, depending on the complexity and your internal planning.
Yes, we support the import of customer data and ticketing data, including testing and validation phases.
Absolutely. We’re proactively involved during seasonal launches and provide stand-by support.
Yes, you decide when to activate which features. Think of the ticketmatic app, the email module, or advanced marketing tools. You don’t need to use everything at once—you grow at your own pace.
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