Custom solutions within the ticketmatic ecosystem

We sometimes work with temporary staff, interns, and so on. By the time you had explained the previous system to them, they were already gone again. But now, once they’ve put something on sale once, they’re good to go. And that’s a huge plus in software.

I’ve seen quite a few systems. What matters most to me is that it works for the people at the counter. Ticketmatic is truly designed with them in mind. Even if you’re a complete beginner and, so to speak, get no explanation, you can still sell a ticket.

You can answer almost any question with reports or views. How far in advance does someone buy a ticket? How does that differ per program or genre? Those are fascinating figures that tell you something about your audience and how you can reach them more effectively.

What I love about ticketmatic is how many different needs it covers. Customer relationships, marketing data, the sales flow: everything within the same platform.

We’re very happy with the app. It works really well. We also use it to give our partners extra visibility.

Really, ticketmatic is our CRM. Everything is in there, all the customer data.

The service at ticketmatic runs smoothly. If something goes wrong, it gets fixed right away.

In the past, the ticketing platform was integrated into the website. If you wanted to change something in ticketing, it took a lot of development work. Now we just make the change directly in ticketmatic.

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Now putting something on sale has become “super simple,” so to speak. Selling a ticket is almost effortless. The steps have been greatly reduced.

User-friendliness makes all the difference. In ticketmatic, visitors can book and pay for tickets quickly and easily. The purchase flow is intuitive and smooth.

Our previous systems crashed during peak sales. Today, people expect a seamless online experience, just like with Bol.com or Zalando. Ticketmatic gave us that flow.

Ticketmatic stands out because of the excellent support and how close and accessible it feels. I’m still a fan.

I’m really happy with the ordering process in ticketmatic. When I visit other theaters or cinemas, I’m not always impressed by what I see. Then I think to myself: we really have things well organized.

I show the app to everyone who comes to my desk and tell them, “Look, no more hassle with PDFs in emails.”

Thanks to our collaboration with Studio, we've been able to streamline our operations by significantly reducing manual processes, freeing up more time for what truly matters: our visitors.

This is the third ticketing system that I've worked with. In my experience, ticketmatic is by far the most stable and reliable ticketing system.

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Even with twelve thousand visitors in the queue, ticketmatic kept running smoothly without missing a beat.

I find it very easy to create a selection of visitors in ticketmatic. And if something is ever missing, I just ask and a filter gets added. That way, I can reach exactly the visitors I want to reach. When it comes to segmentation, ticketmatic is really very flexible.

Creating events and making bulk changes is very easy — for us, that’s been the biggest improvement.

We've been looking forward to this for a long time. Now that we're seeing real flexibility, we can't wait to make changes across the board.

During the transition, we were in very frequent contact. It was truly a very good plan. The preparation and the steps we went through went very smoothly.

The system works, it’s clear and practical. Ticketmatic simply offers a solid, well-built product.

The longest part of training new staff here is teaching them how to inform visitors about practical details — which tram to take, where to park, how everything works. That’s all much more complicated than the system itself, because teaching someone how to sell a ticket only takes one day. And that’s the great thing about ticketmatic.

When you manage to combine consistency and usability with enough innovation to support the unique needs of venues, you know you are doing a good job.

The system runs great. There are no glitches. And if there is anything, it is fixed quickly. That gives you a lot of peace of mind.

We have about five thousand people with a discount pass. They use the app to manage their tickets. It  works very well.

What I like about ticketmatic is that I can do things myself, without always having to ask or try to code it.

I’m really happy with the email module. The data is so reliable. We now know exactly who we’re emailing and that we’re reaching the right people. It’s truly a world of difference compared to before.

Thanks to ticketmatic, we now have a much clearer picture of who visits us, and when and how often. Plus, we can get our work done in half the time.

Support is incredibly fast. Within a day, a custom field is added or a view is adjusted. You can really feel that you’re working with a partner you can rely on.

Synchronizing newsletter opt-ins with our partner Democrazy is incredibly practical. In the past, someone had to ask, email and upload contact lists over and over again. That is now automated.

The system is very intuitive. When we need to train colleagues on how to sell tickets, it practically takes care of itself.

Whenever we run into something, we can always reach out to someone. The account managers respond very quickly, you don’t see that everywhere.