Ticket issue

Need help with your tickets?

We understand that it’s frustrating when something goes wrong. It can be stressful, and we get that. Fortunately, the event organizer can usually help you quickly.

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At ticketmatic, we provide the platform that cultural organizations use to manage their ticket sales. This means we don’t have direct access to your order or payment.

Find the contact details of the organization where you purchased your tickets.

And get in touch by phone or email.

In the confirmation email of your tickets

On the website of the venue or event

Frequently Asked Questions

We only provide the ticketing software. Your purchase was made directly with the cultural organization, not with ticketmatic. Only they can modify your payment, ticket, or seat reservation.

You can usually find them:

  • In the confirmation email of your tickets
  • On the official website of the venue or event

 Looking for your tickets via email?

  • First, check your spam or junk folder.
  • Still nothing? Contact the organization you booked with. They can resend your tickets.

Looking for your tickets in the ticketmatic app?

  • Log in using the same email address you used to purchase the tickets.
  • Your mobile tickets will appear automatically in the app and can be used at the entrance.

Still can’t find them? Contact the organization you booked with. They can resend the tickets.

Each organizer has its own policy. Contact the event organizer directly to ask what is possible.

The organizer is the right contact for this as well. They can update your details and make sure you receive the correct information.

  • First, check if the tickets are in your spam folder.
  • Still not there? Contact the organization and, if possible, include proof of payment so they can resolve it more quickly.

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Yes! Just make sure you’re logged in with the same email address you used to buy the tickets. Your mobile tickets will appear automatically and can be used at the entrance.

  • Check your bank statement, credit card overview, or the transaction history in your payment app.
  • If the payment is listed but you haven’t received tickets, contact the organization you bought them from.