Ticket issue

Need help with your tickets?

We understand that it’s frustrating when something goes wrong. It can be stressful, and we get that. Fortunately, the event organizer can usually help you quickly.

‍
At ticketmatic, we provide the platform that cultural organizations use to manage their ticket sales. This means we don’t have direct access to your order or payment.

‍

‍

Find the contact details of the organization where you purchased your tickets.
‍

And get in touch by phone or email.

In the confirmation email of your tickets

On the website of the venue or event

General questions

We only provide the ticketing software. Your purchase was made directly with the cultural organization, not with ticketmatic. Only they can modify your payment, ticket, or seat reservation.

You can usually find them:

  • In the confirmation email of your tickets
  • On the official website of the venue or event

 Looking for your tickets via email?

  • First, check your spam or junk folder.
  • Still nothing? Contact the organization you booked with. They can resend your tickets.

Looking for your tickets in the ticketmatic app?

  • Log in using the same email address you used to purchase the tickets.
  • Your mobile tickets will appear automatically in the app and can be used at the entrance.
  • Still can’t find them? Contact the organization you booked with. They can resend the tickets.
  • Find more info on the app here.

Each organizer has its own policy. Contact the event organizer directly to ask what is possible.

The organizer is the right contact for this as well. They can update your details and make sure you receive the correct information.

  • First, check if the tickets are in your spam folder.
  • Still not there? Contact the organization and, if possible, include proof of payment so they can resolve it more quickly.

‍

Yes! Just make sure you’re logged in with the same email address you used to buy the tickets. Your mobile tickets will appear automatically and can be used at the entrance. You can find more info on the app here.

  • Check your bank statement, credit card overview, or the transaction history in your payment app.
  • If the payment is listed but you haven’t received tickets, contact the organization you bought them from.

Contact the venue (or check their website). Don’t contact ticketmatic: we only provide the ticketing software and are not involved in ticket sales.

Yes. ticketmatic never stores credit card details and only works with trusted payment providers.

Ticketmatic provides software for venues but does not own your data. The venue where you buy tickets manages your information. Please check the venue’s privacy policy.

Check the instructions in the confirmation email you received after purchase. Can’t find the email? Contact the venue hosting the event.

Questions about the ticketmatic app

The ticketmatic app runs on Android devices (version 7.0 or higher) and iPhones (iOS 15.0 or higher).Note: rooted or jailbroken devices are not supported.

Click “Didn’t get the code?” to request a new one. Also check your spam folder. Still no email? Contact info at ticketmatic dot com.

Print your tickets or log in on another smartphone (you’ll need access to your email to retrieve the login code).

No. Once purchased, your tickets are transferred to the app and stored locally. As soon as you see them under “My tickets,” you no longer need to be online to present them.

Send an email to info at ticketmatic dot com to have your account removed.