Setting up bundles

Bundles allow you to sell groups of tickets together. Use cases include:

  • A combiticket for several events in a festival
  • A seasonal program ticket for a fixed number of events for a fixed price
  • A Package ticket where you can select from a range of events and get a reduction

Ticketmatic provides 2 types of bundles:

  • Fixed bundle: In a fixed bundle there is a fixed relation between the bundle and the tickets that belong to it. When the customer buys a fixed bundle the related tickets will automatically be added to the order. By using properties, you can define variants for fixed bundles that contain a different set of tickets. There is a fixed price for each bundle.

  • Option bundle: In an option bundle the customer selects one or more events from a larger list. Depending on the number of tickets in the bundle the customer will receive a larger reduction. Neither the number of tickets in a bundle nor the price is fixed.

The total price for a fixed bundle is the sum of the base price (can be 0) and the prices for all tickets belonging to the bundle. Only the total price will ever be visible, never the price of the individual tickets.

The total price for an option bundle is the sum of the prices for all tickets belonging to the bundle. The individual prices stay visible.

Bundles can be sold through web widgets, Orders and external sales application and API.

It’s recommended that the tickets that are added to a bundle have a subscription pricetype. Subscription pricetypes can only be sold in bundles and not separately. If other pricetypes are used the conditions (ticket limit, promocode, …) that are configured for that event are ignored.

Bundle category

The bundle category defines the type of the bundle, and is used for correctly naming the bundle itself and also the holder of such a bundle. For example, you could define a bundle category ‘serie’ or ‘seasonal program’.

You can define the categories under Settings -> Account parameters -> Labels and types.

Go to categories

Bundle vouchers

For each bundle you can specify one or more vouchers that will automatically be added to the bundle when it is added to an order. This can be used for example to add a reduction card to each bundle. You can specify pricetype vouchers or payment vouchers (for payment vouchers, you also specify the amount).

Bundle layout and printing bundle tickets

You can define an optional layout for a bundle. If a layout is defined, it will be printed when the bundle is printed. This can be used to provide general information about the bundle, but also to deliver voucher codes that are attached to the bundle.

Bundle properties

Bundles can have one or more properties, that can be used to define variants of a bundle. E.g. for a bundle ‘Seasonal program’, you might have property type with possible values are: Normal and Youth. When a bundle is sold, a value for the property must be chosen. The price of the bundle depends on the property that is selected.

Additional tickets for option bundles

For option bundles, you can specify that the user is allowed to buy additional tickets for each event that is added to the bundle. When this option is activated, the buyer will be able to select tickets from all active pricetypes for the event.

Remark: not all price conditions are supported in this context: conditions ‘promocode’ and ‘voucher’ are not supported, so prices that have such a condition will be hidden.


Getting started: setting up a fixed bundle

Bundles are managed in the Events app. Click the button below to go there:

Go to events
  • In the Events app, go to Manage other items -> Bundles and click Fixed bundle -> Add

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  • Fill in a name for the bundle and an optional description. Select a category and optionally a layout (this is very similar to setting up Simple products)
  • If there are multiple variants of the fixed bundle, define properties. You could for example have a Normal and an ‘XL’ version of the bundle, where the XL version has some extra tickets. You will be able to define the set of tickets for each of the variants separately.

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Fill in the set of tickets for each of the variants. For example, for the Normal variant:

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  • Select for each ticket the event, contingent and pricetype
  • You will see the overview of the tickets for each variant and the total price:

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Finally, fill in the sales info to activate the sales for the bundle. After saving the form, the plug and play sales link will be available.


Setting up an option bundle

In an option bundle, you define multiple price types that you link to the number of tickets in the bundle.

For example:

  • a bundle with 0-3 tickets will use Pricetype A
  • a bundle with 4-6 tickets will use Pricetype B
  • a bundle with more than 6 tickets will use Pricetype C

When the customer adds tickets to the bundle, Ticketmatic will automatically update price types when a limit is exceeded. This makes it very easy to apply progressive reductions.

In an option bundle a customer makes a selection from a larger set of events. The set of events that is available for the option bundle also depends on these price types. Only the events that have a price for all option bundle price types will be available. So, to make an event available in an option bundle you only need to define a valid price for the price types in the option bundle.

You can define the minimum amount of tickets that needs to be in an option bundle by starting with a minimum amount greater than 0. For example:

  • a bundle with 3-5 tickets will use Pricetype A
  • a bundle with more than 5 tickets will use Pricetype B

In this case, the customer would need to add at least 3 tickets in the bundle.

To create an option bundle:

  • In the Events app, go to Manage other items -> Bundles and click Option bundle -> Add
  • Fill in a name for the bundle and an optional description. Select a category and optionally a layout (this is very similar to setting up Simple products)
  • If there are multiple variants of the option bundle, define properties. You could for example have a Normal and an ‘XL’ version of the bundle, where the XL version offers larger reductions.

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Define the price types to use depending on the number of tickets in the bundle:

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Finally, fill in the sales info to activate the sales for the bundle. After saving the form, the plug and play sales link will be available.


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