Setting up pricing configuration

Ticketmatic supports advanced pricing configuration. Following concepts are used:

Price type

Price types describe the different types of prices that exist for an event and are used in price lists to define actual prices. Price types are global for an account.

There are 5 categories of price types:

CategoryDescription
NormalUsed for regular prices
ReductionUsed for prices that have a reduction
SpecialUsed for prices that fall out of the normal, like VIP tickets
FreeUsed for free tickets
SubscriptionUsed for prices that are contained in a subscription

Price list

Price lists are used to define the actual prices that will be available for one or more events. In each price list prices are defined for a selection of price types. Per price you can decide for which sales channels the price is active. Additionally, conditions for each price type can be defined.

By linking a price list to an event, the prices for the event are defined. The same price list can be linked to multiple events. Changing the price in a price list will automatically change the price in all events that have linked this price list. (Remark: the new prices will only be applied for new orders, prices for tickets that are already sold will not change)

Ticket fee

Ticket fees are schemes that define what fee will be added to the ticket price, depending on the price type and the sales channel used when the ticket is sold. The fee can either be a fixed cost or a percentage cost.

By linking a ticket fee scheme to an event, the fees that will be applied to tickets for that event are defined. The same ticket fee can be linked to multiple events. Changing a ticket fee scheme will automatically update this for all linked events. (the new fees will only be applied for new orders, fees for tickets that are already sold will not change)


Setting up pricing for an account

The pricing configuration is handled in the Pricing module in the Settings app, under Pricing. Click the button below to go there:

Go to settings

Using price conditions

Price conditions allow you to refine when a certain price can be used. Price conditions can be defined in a pricelist or for an event-specific price. You can have multiple conditions active on a single price.

To add a price condition to one or more prices in a pricelist:

  • Check the prices in the pricelist
  • Click button Add price condition and select the desired type of price condition

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To add a price condition to an event-specific price:

  • Go to the event detail form
  • Click on the edit button next to the price you want to edit
  • Click button Add price condition and select the desired type of price condition

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Price condition Date

You can specify a start and/or end date. The price will only be available between these dates. This can be used for example to define an ‘early-bird’ price or a ‘last-minute’ price.

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You can specify the date either as absolute dates, or as number of days relative to the start of the event.

Price condition Promocode

This price condition is only used in web sales channels. You can specify a promocode. The price will only be available if the user gives this promocode when he is buying the ticket. The promocode can be any string. This promocode is valid for an unlimited number of times, so anybody that knows the promocode can use it. It you need individual codes that can only be used a limited number of times, you can use voucher codes instead (see below).

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Price condition Voucher code

You can specify one or more Vouchers of type Pricetype. The price can only be used if the buyer gives a valid voucher code for one of these vouchers for each ticket. More info on vouchers

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Questions?

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