Managing users

Ticketmatic enables you to create a user for each member of your organization. Each member is limited to a specific set of actions by setting access levels.

To see the current lists of users, click on the account name in the top navigation bar en then click on Users. You can view detailed information about a user by clicking on the user in the list. The detailed information contains the user’s name, e-mail address and access level.


Adding a new user

To add a new user click on “Add user”. When the dialog appears you can fill in the user’s e-mail address and access level. For more information about the specific access levels, look at the following section.

When “Send e-mail” is clicked an invitation e-mail is sent to the given address. The person receiving this mail can then fill in more details (Firstname, lastname) and can then login afterwards.

We encourage that each member of your organization has it’s own user account. Not only is this free but it also enables you to better control who can do what in Ticketmatic, which are configured by access levels.


Access levels

To make access levels as easy as possible we have defined a predefined set of roles that should be sufficient for most organisations.

These consist of the following acess levels:

  • Admin
  • Boxoffice admin
  • Boxoffice user
  • Designer
  • External Sales

A user with an “Admin” access level has access to everything inside the account.

A user with a “Boxoffice admin” access level can use & configure everything related to the boxoffice functionality. The following actions are enabled with this access level:

  • View, add, edit contacts
  • View, add & edit orders
  • View, add & edit events
  • Configure price availabilities, price lists, price types and ticket fees

A user with a “Boxoffice user” access level can use everything related to the boxoffice functionality. The following actions are enabled with this access level:

  • View, add & edit contacts
  • View, add & edit orders
  • View events

A user with a “Designer” access level can configure everything related to the look and feel of your organisation. The following actions are enabled with this access level:

  • Design documents
  • Design webskins
  • Design ticket layouts
  • Design order mails
  • Manage assets used in documents, webskins, order mails & ticketlayouts

A user with “External Sales” access level can sell tickets for specific events in a easy interface. You can find more information about external sales here.

Custom access level

If needed a user with a custom access level can be created by specific Access level Custom. If this option is selected the interface will look like this:

image

A specific level of access can be set for each block. If specific API access needs to be configured for a user this should also be set here. For each part (Configuration, Contacts & Sales) a Read or Write level can be set.


Questions?

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